OptimalSols ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and website.
By using OptimalSols services, you agree to the practices described in this policy.
1Information We Collect
We collect only the information necessary to provide technical support services:
Personal Information Provided by You:
- Full Name
- Phone Number
- Address
- Issue Description (optional)
We do not collect sensitive personal data such as financial details, passwords, or unrelated private content.
2How We Use Your Information
Your information is used strictly for service-related purposes:
- To process and confirm booking requests
- To contact you regarding your service
- To provide local or remote technical assistance
- To generate and manage your service ticket ID
- To improve service quality
We do not use your data for unrelated marketing without consent.
3Remote Support Consent
Remote technical support is conducted only with your explicit approval.
- No remote session will begin without your consent.
- Secure and trusted third-party tools may be used for remote assistance.
- You may terminate a remote session at any time.
- OptimalSols does not access your device without your knowledge and authorization.
4Data Security
We implement reasonable technical and organizational safeguards to protect your information from:
While no system can guarantee absolute security, we take appropriate measures to protect user data.
5Data Sharing Policy
OptimalSols does NOT:
- Sell personal information
- Rent user data
- Trade customer information
Information is shared only when:
- Required to deliver requested services
- Required by applicable law
6Data Retention
We retain booking information only as long as necessary to:
- Complete the requested service
- Maintain service records
- Comply with legal obligations
Users may request deletion of their data, subject to legal requirements.
7User Rights
You have the right to:
Request Correction
Of inaccurate information
Request Deletion
Of your personal data
Inquire About Usage
How your data is used
Requests may be submitted via the Contact section.
8Children's Privacy
OptimalSols services are not directed toward children under the age of 13. We do not knowingly collect personal information from minors.
9Policy Updates
We may update this Privacy Policy periodically. Changes will be reflected within the app and website. Continued use of the service constitutes acceptance of the updated policy.
10Contact Information
For privacy-related questions or data requests, contact: